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HMD2 Camera Won't Connect to App

The camera was set up and working for about a week. Then it disconnected from the app and would not reconnect. I have tried resetting the camera numerous times but it still will not connect to the app. I've tried creating a new account as well which did not fix the issue. I've attached a screenshot of the error I get on the app every time I try.

I have also tried redownloading the app. Nothing seems to work. I'm extremely disappointed at how this whole experience turned out.


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