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The installation works ok up to the point where is says "Adding Failure", I can see on my router the camera has connected and has
been allocated an IP address.
Please see image, thanks for any advice
Hello @Ping ,thanks for your question.
Heimvision user center has checked this device serial number, there is no duplicate number in our database.
You can try the methods below to help you to solve this problem:
1. Reset. Every time the addition fails, you must reset the device before adding it. This action is very important.
2. Network. Our equipment only supports 2.4g network, and we want to know whether your home network is 2.4g or not.
3. You can provide a rough time to add the device and your user account for us to analyze the reasons.
Many thanks for your response,
I have reset the device many times and it takes round 45 seconds to fail, my network is 2.4g and I have another HMD2 camera working fine,
my account is email@example.com.
I hope you can help